Reduce waiting times and improve the customer journey with digital tickets, visual call displays and real-time data analytics.
The SPACE Queue Management module covers the entire lifecycle of the queue — from ticket issuance to counter call — at any scale.
Ticket issuance via physical totem or QR code directly on the customer's smartphone. Zero friction at entry.
The number is displayed on any connected screen and announced by voice. The customer knows exactly when and where to go.
Multiple counters, multiple services, multiple queues — managed from a single platform. Smart customer routing by request type.
The customer app shows the queue position in real time. The operator app lets staff call and manage tickets directly from a smartphone.
Configurable priority lanes for VIP customers or service types. Management is transparent and fully automatic.
Advanced analysis of waiting times, volumes by time slot and per-counter performance. Exportable daily, weekly and monthly reports.
Fully customizable interface with company logo and colors. Multilingual support for international or multicultural environments.
Natively integrates with the SPACE Digital Signage module: numbers are displayed on any already-active screen in the network.
Each number is displayed in real time on the location's screens and announced vocally. The operator calls with one click — from PC or mobile app.
From the physical totem to the mobile app, every access channel is managed by the same platform — with the same smoothness for the customer and the same visibility for the operator.
Print ticket with service selection directly on site
Smartphone scan, no app to install
Digital ticket and real-time queue position
Online booking from PC or smartphone before arriving
Ogni interazione genera dati. SPACE li trasforma in insight chiari per ottimizzare il personale, ridurre i tempi d'attesa e migliorare l'esperienza del cliente nel tempo.
From the bank branch to the public office, SPACE Queue Management adapts to any context where the customer's time matters.
Configurazione personalizzata, attivazione rapida. Nessuna infrastruttura locale.